Welcome to Grain Essence [ MANAKSHYA PULSES PRIVATE LIMITED ] (referred to as “we,” “our,” or “us”). By accessing and using our website www.grainessence.in
, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

Eligibility

You must be at least 18 years of age to make a purchase.

By using our website, you confirm that all details you provide (contact, address, payment information) are accurate.

Products & Quality

We specialize in sourcing and supplying dals, pulses, and seeds.

Product images are for representation purposes; the actual product may vary slightly in appearance.

All products are subject to availability.

Pricing & Payment

Prices listed on the website are final and inclusive of applicable taxes, unless stated otherwise.

Payments must be made online through our secure payment gateways (UPI, Net Banking, Cards, Wallets, etc.).

Orders are confirmed only after successful payment.

Shipping & Delivery

We deliver across India.

Delivery timelines depend on your location and logistics partners. Estimated delivery dates will be shared during checkout.

Delays due to courier issues, strikes, or natural calamities are beyond our control.

Cancellation & Refunds

Orders can be canceled within 24 hours of purchase.

In case of cancellation, 10% of the total amount will be deducted, and the remaining balance will be credited within 7 business days.

Once products are shipped, cancellations are not allowed.

Returns & Replacements

Due to the nature of food products, returns are accepted only if:

You receive a wrong product, or

The product is damaged on arrival.

Claims must be raised within 48 hours of delivery with clear images/videos as proof.

Approved returns will be replaced with the correct product or refunded, at our discretion.

Use of Website

You agree not to misuse our website for fraudulent purposes.

All content (images, text, logos) belongs to Grain Essence and cannot be used without written permission.

Limitation of Liability

We ensure high-quality sourcing, but we are not responsible for any health issues arising from the consumption of products if stored or used improperly.

Our liability is limited to the value of the purchased product.

Privacy Policy

We respect your privacy. Personal data collected (name, address, contact details, payment info) is used only for order processing and customer service.

We do not sell or share your information with third parties, except as required for delivery and payment processing.

Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes will be subject to the jurisdiction of the courts in Raipur, India.