At Grain Essence (referred to as “we,” “our,” or “us”), we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website www.grainessence.in

Information We Collect

When you use our website, we may collect the following information:

Personal details: Name, email address, phone number, billing/shipping address.

Payment details: Card/UPI/Net Banking information (processed securely by third-party payment gateways).

Order details: Products purchased, order history, preferences.

Technical information: IP address, browser type, device information, cookies.

How We Use Your Information

We use your information for:

Processing and fulfilling your orders.

Communicating about order status, delivery, and customer support.

Improving our website, services, and product offerings.

Sending updates, offers, or promotions (only if you opt-in).

Legal and security purposes (fraud prevention, compliance with laws).

Sharing of Information

We do not sell, trade, or rent your personal data to third parties.

We may share your information only with:

Delivery partners (for shipping your orders).

Payment gateways (for secure payment processing).

Legal authorities, if required by law.

Cookies

Our website may use cookies to enhance user experience, analyze traffic, and remember preferences.

You can disable cookies in your browser settings, but some website features may not work properly.

Data Security

We implement strict security measures to protect your personal data.

However, no method of electronic storage or transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

Access, update, or correct your personal information.

Request deletion of your data (except where required by law).

Opt out of promotional emails at any time.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

For questions or concerns about this Privacy Policy, you can reach us at:

📧 Email: trade@grainessence.in
📞 Phone: +91 93032 60000
🏢 Address: GROUND FLOOR, 0, ORIYAN COMPLEX, BESIDE MAHESH BHAWAN, GUDHIYARI MAIN ROAD, SHREE NAGAR, RAIPUR, RAIPUR, CHHATTISGARH – 492001